Privacy Policy

Last Updated: 2026-05-25

1. Introduction

At The Balanced Journey Coaching AB, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you purchase our coaching services or use our website.

2. Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, date of birth (if provided).

  • Contact Data: Email address, billing address, and phone number.

  • Financial Data: Payment details processed securely via Stripe (we do not store your full credit card information).

  • Transaction Data: Details about payments and the services you have purchased.

  • Technical Data: IP address, browser type, and cookies used for website functionality.

  • Coaching Data: Notes from our sessions, which are stored securely and used solely for the purpose of providing effective coaching.

3. How We Use Your Data

We use your data to:

  • Deliver the coaching services you have purchased.

  • Process your payments via Stripe.

  • Communicate with you regarding appointments and program updates.

  • Comply with legal and tax obligations (e.g., accounting laws in Sweden).

4. Third-Party Service Providers

We share your data with trusted third-party providers to operate our business:

  • Stripe: For secure payment processing.

  • Booking Systems/Meeting Tools: (e.g., Zoom, Google Meet) to conduct sessions.

  • Email Service Providers: To send you necessary information. All third-party providers are vetted to ensure they comply with data protection regulations (GDPR).

5. Data Security & Sensitive Information

Since our coaching may involve discussions regarding ADHD and mental well-being, we treat your information with the highest level of confidentiality.

  • Notes and session data are stored on encrypted platforms.

  • We do not share your personal coaching journey with anyone without your explicit consent, unless required by law.

6. Your Rights (GDPR)

Under the GDPR, you have the following rights:

  • Access: The right to request a copy of the data we hold about you.

  • Correction: The right to correct inaccurate data.

  • Erasure: The right to request that we delete your data ("The right to be forgotten"), subject to legal retention requirements (e.g., for tax purposes).

  • Withdrawal of Consent: You can withdraw your consent for marketing emails at any time.

7. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact:

nadine@yourbalancedjourney.eu

The Balanced Journey Coaching AB
Vallvägen 11
17740Järfälla